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Terms and Conditions

Effective Date: 01/01/2025

Welcome to L&D Commercial Cleaning ("we," "our," "us"). By using our services and communicating with us via SMS, you agree to the following terms and conditions.

General Terms

  • Our services are provided based on the terms outlined in the agreement between you ("Client") and L&D Commercial Cleaning.

  • You are responsible for providing accurate information to facilitate effective communication and service delivery.

  • Use of our website, services, or SMS communication indicates your acceptance of these Terms and Conditions.

SMS Communication

By providing your phone number, you agree to receive SMS communications from us regarding:

  • Account notifications

  • Customer Care

  • Marketing

Opt-Out:

  • You may opt out of SMS communications at any time by replying "STOP" to any message.

  • Opting out may limit our ability to provide updates or reminders related to your services.

Message and Data Rates:
Standard message and data rates may apply based on your carrier and plan.​​​

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In alignment with SMS communication policies, we recommend creating a dedicated page on your website to clearly outline your texting practices. Alternatively, this information can be incorporated into your existing privacy policy. This page should include the following key elements:

  • Consent for SMS Communications: Upon granting consent to receive SMS communications from our company, rest assured that your phone number and consent will remain confidential. We will not sell or share your information with third parties or affiliates for marketing purposes. The phone number and consent will only be used to facilitate communication with you.

  • Types of SMS Communications: The following types of messages may be sent after obtaining consent:​​​

    • Account notifications: Regarding scheduling and billing.

    • Customer care: Will be sent for appointment reminders, customer review, and questions or concerns regarding services

    • Marketing: Messages will provide new services, promotions, and notification on new areas we will be servicing.

  • Example Message:
    "Hi [Customer Name], this is a reminder about your upcoming appointment with [Business Name] on [Date] at [Time]. We look forward to seeing you!"
    To opt out, reply "STOP" to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply "HELP."

  • Standard Messaging Disclosures:

    • To opt out of SMS communications, simply reply with "STOP."

    • For assistance or inquiries, reply with "HELP."

    • Message and data rates may apply.

  • Sample Response for "HELP" Reply:
    "For further assistance, please visit our website at [URL] or contact us at 888-898-4591."

  • Message Frequency: You may receive approximately 5-10 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication.

  • Opt-In Method:
    You may opt-in to receive SMS messages from L&D Commercial Cleaning in the following ways:    ​​

    • By submitting an online form

    • By asking verbally during a conversation

  • Opt-Out Method:
    You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

  • Additional Options:
    If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Term and communications

Estimates and Service Agreements

  • Estimates provided via SMS or other means are based on the information you supply. Final charges may vary depending on the actual scope of work.

  • Confirmed appointments are considered binding agreements for services rendered unless canceled within the specified time frame.

Accessibility Statement

Accessibility Statement

  • L & D COMMERCIAL CLEANING LLC is committed to making our Website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on the Website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call us at 1-844-253-2655 or email our team at ldcommercialcleaningllc@gmail.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

Cancellation and Rescheduling

  • Clients must provide at least 24 hours notice for cancellations or rescheduling.

  • Cancellations or changes without adequate notice may result in a cancellation fee.

Privacy and Data Security

  • All personal information collected through SMS communication is handled in accordance with our [Privacy Policy].

  • We do not share or sell your information to third parties, except as necessary to deliver our services or comply with legal obligations.

Service Limitations

  • We reserve the right to refuse services if we determine the conditions are unsafe or beyond the agreed-upon scope.

  • L&D Commercial Cleaning is not liable for delays or interruptions caused by events beyond our control, such as weather or emergencies.

Dispute Resolution

  • Any disputes arising from services provided will be handled through direct communication with L&D Commercial Cleaning.

  • If a resolution cannot be reached, disputes will be governed by the laws of California.

Changes to Terms and Conditions

  • We reserve the right to update these terms and conditions at any time. Any updates will be posted on our website with the revised effective date.

Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:
L&D Commercial Cleaning
Phone: (844)253-2655
Email: ldcommercialcleaningllc@gmail.com

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